Frequently asked Questions
How to Participate in My Diabetes Fundraiser
- Visit fundraise.diabetes.ca: Head to fundraise.diabetes.ca and choose how you would like to fundraise. You can create a personal fundraiser, start a team, host an event, or support an existing campaign.
- Create your fundraising event: Set up your page by adding your name, a fundraising goal, and a short message about why you are supporting Diabetes Canada. Personalizing your story helps inspire others to support your cause.
- Share your fundraiser: Once your page is live, share it with friends, family, and colleagues through email, text, or social media. The more people who hear your story, the more impact you can make.
- Start raising funds: Encourage your network to donate and help you reach your goal. Every dollar raised supports Diabetes Canada’s work to advance research, provide education and resources, build community programs like D-Camps, and advocate for better care for people living with diabetes.
- Celebrate your impact:
As donations come in, you’ll be helping improve the lives of the more than four million people in Canada living with diabetes.
Fundraising Support We Provide
We Can Help With:
- Event ideas and planning guidance
- Printable materials
- Regional promotional support
- Letter of endorsement
We Cannot Provide:
- Raffle or lottery licenses
- Expense reimbursements or funding
- Event permits or liability insurance
- Media advisories or press releases
ADDITIONAL SUPPORT
- No minimum required to participate.There's no minimum fundraising amount required to participate.
- After registering, access your Participant Centre to:
- Set up your personal and/or /team page
- Share your page link
- Update your fundraising goal
- Add event details
We are incredibly grateful for your interest in fundraising for Diabetes Canada. Our team is here to help guide and support your efforts so you can create a successful and meaningful fundraiser.
While we would love to support every initiative in many ways, we work on a tiered support model based on the size, scope, and goals of your event or fundraiser.
If you are planning a fundraiser and would like to learn more about the support available, please reach out to us at fundraise@diabetes.ca and share a few details about your event. Our team will be happy to connect with you and explore how we can best support your efforts.
where DO Your Funds Go?
Your fundraising helps improve the lives of the more than four million people living with diabetes in Canada.
Your fundraising supports:
- Driving Innovation for Impact – Funding Canadian research focused on better treatments, new technologies, and a cure for diabetes.
- Building Community & Connections – Supporting programs like D-Camps, where children living with type 1 diabetes build confidence, skills, and friendships.
- Empowering Through Knowledge – Providing trusted education and resources for people living with diabetes and healthcare professionals.
- Championing for Change – Advocating for improved access to diabetes care, treatments, and technologies across Canada.
To learn more about the impact of your support, visit our Your Impact Page or explore more at www.diabetes.ca.
Other FAQs
Volunteers or Representatives?
A team member will connect with you, but attendance is not guaranteed.
Sponsors?
We cannot secure sponsors, but we can provide a letter of recognition.
Funding for Events?
We cannot provide funding or reimbursements.
Can Diabetes Canada help promote my event?
Depending on the size and scope of your fundraiser, we may be able to offer regional promotional support. Please contact fundraise@diabetes.ca
with your event details to discuss available options.
Use #MyDiabetesCanada and tag @DiabetesCanada for possible reposts.
Toolkit for Success?
Access the My Diabetes Fundraiser Toolkit for planning and promotion tips.
Handling Donations
- Cash Donations:
- Log them in your Participant Centre under “Personal Donations.”
- Complete the Offline Donation Form for each donor.
- Send a cheque (not cash) to:
My Diabetes Fundraiser
Diabetes Canada
1000-170 University Ave.
Toronto, ON. M5H 3B3
Online Donations
- Use the link from an email or social post to donate.
- Or visit our website and click Donate to search for a fundraiser.
Who Gets a Tax Receipt?
Donations of $7 or more will receive an electronic tax receipt by email.
Please note that tickets, sponsorships, merchandise, and registration fees (if applicable) are not eligible for a tax receipt.
Diabetes Canada follows Canada Revenue Agency (CRA) guidelines regarding benefits received, which determine when a donation is eligible for a charitable tax receipt.
How do donors receive a tax receipt?
Donors who give $7 or more online will automatically receive a tax receipt by email. For offline donations, please submit the Offline Donation Form with the donor’s full contact information.
If you do not see your receipt, please check your spam or junk folder.
Why does my fundraiser need to be approved?
All fundraisers must be reviewed and approved to ensure they align with Diabetes Canada’s guidelines, brand standards, and applicable regulations. This process helps us support your efforts while protecting the integrity of our mission.
What if I receive offline donations?
If you receive donations offline (cash or cheque), please download and complete the Offline Donation Form to ensure tax receipts can be issued. Be sure to include the donor’s full mailing address and email address.
To arrange how to submit offline donations, please contact fundraise@diabetes.ca
and our team will help coordinate receiving the funds.
How long does it take for my fundraiser to be approved?
Most fundraiser requests are reviewed and approved within 48 hours.
What if my fundraiser isn’t approved?
If a fundraiser cannot be approved, our team will reach out to explain why and, when possible, work with you to adjust the event so it aligns with Diabetes Canada’s guidelines.
Can I use the Diabetes Canada logo to promote my event?
Use of the Diabetes Canada name or logo must be approved by our team. However, you may use the “In Support of Diabetes Canada” logo provided in the fundraising toolkit to promote your event.
If you have questions about branding or promotional materials, please contact fundraise@diabetes.ca.
Can Diabetes Canada help promote my event?
Depending on the size and scope of your fundraiser, we may be able to offer regional promotional support. Please contact fundraise@diabetes.ca
with your event details to discuss available options.
Where should I send cheques?
Please include the Payment Remittance Form and mail your cheque to:
Diabetes Canada
Re: FUNDRAISER NAME
1000-170 University Avenue
Toronto, ON
M5H 3B3
Including the remittance form helps us ensure donations are properly applied and tax receipts are issued where applicable.
Promoting Your Event?
Use #MyDiabetesCanada and tag @DiabetesCanada for possible reposts.
Registration Information
Is there a fee to create an event?
Outside of a fundraising commitment to host a Lace Up event, all events are free to create
If I created a fundraising on the My Diabetes Fundraiser last year, can I still use the same login credentials
No. We’re excited to share that our new fundraising platform offers additional features to help you create and manage even better events. Because of this upgrade, you will need to create a new online profile to get started.
What if I forgot my username or password
You can request a new password by selecting the login button and follow the steps to reset your password.
What if I receive an email (confirmation or donation receipt)?
The donation and registration emails are automated. If you did not receive it, please try:
- Checking your spam folder
- Logging in to your profile and ensure the email address was entered correctly
- Checking the receipts folder for a record of your donations and receipts
What is the difference between ticketing and registrations?
Tickets are purchased to attend a fundraising event and provide entry to that event.
Registration is used to sign up as a participant in a peer-to-peer fundraiser, allowing you to create a personal fundraising page and start raising funds in support of Diabetes Canada.
Can I fundraise as a team?
Yes! You can create or join a team when setting up your fundraiser. Team fundraising is a great way to involve friends, family, or colleagues and reach your goal together.
If my event has tickets, will I be able to access the guest list and check in guests?
Yes. You will have access to event reports, including the guest list, and can use the ticket scanner to easily check in guests at your event.
Lace Up
How does the new community walk model work?
In 2026, Lace Up is launching a community walk model, where 10–15 communities across Canada will host local walks organized by Community Champions.
Each walk brings together local participants who want to raise awareness and funds while supporting people living with diabetes in their community.
Is there a cost to become a community champion?
No. There is no cost, however, because of the time and resources required to organize a walk, Community Champions are asked to commit to a $10,000 fundraising goal for their event.
Is there a registration fee?
Yes, participants will be required to pay a small registration fee to cover the cost of finisher's medals and additional event incentives.
How many participants are expected at a community walk?
Community walks typically aim to bring together 80–100 walkers who will fundraise and participate in the event.
Will Diabetes Canada promote my walk?
Yes. Diabetes Canada will help promote Lace Up nationally and regionally, while Community Champions lead local engagement and fundraising in their community.
Where can I learn more about hosting a Lace Up walk?
For full details about hosting a walk, including roles, responsibilities, and planning guidance, please refer to the Community Champion Guide.
Is there a virtual Lace Up option?
Yes. While we encourage participants to join a local community walk or start a team, you can still participate virtually by creating a fundraising page and sharing it with your network.
If you are looking for a virtual-first fundraising experience with contests and incentives, we also encourage you to check out our Aprons in Action peer-to-peer fundraiser. Learn more at apronsinaction.ca
